The Pakistan Telecommunication Authority (PTA) is the country’s telecommunications authority, in charge of establishing, operating, and maintaining telecommunication networks as well as providing telecommunication services.
Phone theft or loss is a serious issue, particularly in larger cities like Karachi and Lahore. Because it’s very difficult to find your phone again, most individuals choose to block it remotely so that their personal information doesn’t get into the wrong hands.
The Pakistan Telecommunication Authority (PTA) has thankfully established a new online complaint mechanism for reporting and banning lost/stolen mobile phones. The new Lost and Stolen Device System (LSDS) makes it simple to register a complaint online, complete with all essential information, so you can report the problem as quickly as possible.
This is how you can accomplish it on your own.
- Don’t fall for lottery and prize scams any longer; instead, help the Pakistan Telecommunication Authority (PTA) in the fight against misleading and misleading calls as well as Sims messages.
- Fake text messages, as well as phone calls from unknown senders, are all too common these days, promising huge prizes, lotteries, and schemes, or winning any draw. To combat this fraud, the PTA has launched a campaign called “Fraudulent Calls/SMSs and Fake Prize Schemes.”
PTA Launches Anti-Fraudulent Calls/SMSs and Fake Prize Schemes Campaign.
The PTA has urged customers who use mobile phones not to send cash or mobile credit in reaction to such fraudulent calls as well as SMSs from unknown numbers, or they would be held responsible for any damages suffered as a consequence of such scams.
If anybody encounters such a circumstance, they should contact the cellphone carrier, the FIA, and the PTA as soon as possible.
PTA Helpline for Complaints and Mobile Blocking
The Pakistan Telecommunication Authority has developed the PTA Helpline for the public’s comfort, via which you may communicate with the agency and express any issues or file an official complaint.
- The Toll-Free Helpline number for Pakistan Telecom Authority (PTA) is 0800-25625.
- For Stolen Mobiles, call the PTA Helpline.
With the growing popularity of mobile phones in the country, issues such as theft, snatching, and illicit mobile telephone import are becoming more prevalent…In Pakistan, the Pakistani government and the Pakistan Telecommunication Authority have worked to eliminate and minimize cybercrime, mobile phones, and other forms of access.
Unknown Calls and SMSs
- For required undesirable numbers, text or call 420. (for Mobilink, Telenor, Zong or Ufone)
- For necessary undesirable numbers, text or call 9211. (for Warid Telecom)
If your issue is still unresolved, call PTA’s toll-free hotline (for PTCL/NTC landlines only) 0800-55055 or landline 051-9225325, or send an email to [email protected]. On the PTA’s website, you may also register a complaint.
Blocking and reporting of devices
If your phone has been stolen or misplaced, just click this link to use PTA’s online reporting system. You will provide personal information in a complaint form, such as your address, email, CNIC, name, and so on.
You will also be required to submit information about your missing device as well as the causes for the ban.
Helpline for PTA Mobile Blocks
The Pakistan Telecommunication Authority (PTA) has unveiled a new automation system for tracking down and banning stolen, misplaced, and seized cell phones. PTA helps individuals prevent their stolen, misplaced, or seized cell phones. To address issues and offer essential information, the PTA has created an online portal.
How do I file a complaint with PTA?
Citizens can easily file a lawsuit with the PTA to have such a device’s IMEI deactivated, preventing it from being abused.
If you want to register the Complaint to PTA, then visit the official portal of PTA www.pta.gov.pk.
The Complaint Management System of the PTA maintains the record of your complaint.
To file a complaint with PTA, follow these steps.
- Pay a visit to PAT Headquarters in Islamabad or one of the organization’s zonal offices in Peshawar, Karachi, Quetta, Gilgit Baltistan, Rawalpindi, Muzaffarabad, Lahore, or Multan.
- Send an email to PTA at [email protected].
- Call the PTA’s toll-free hotline at 0800-25625.
- You can also submit a complaint by calling the Citizens Police Liaison Committee (CPLC) helplines: 1102, 021-35662222, and 021-35682222.
Registration Helpline for PTA mobiles
- After filing a complaint with PTA, you may check the status of your equipment using two different techniques.
- Send the 15 digits long IMEI number, to 8484.
- PTA’s official website may be found at https://dirbs.pta.gov.pk/.
PTA Complaints on the Internet
- To use this service, send an email to [email protected] with your question.
- You may file a complaint online by visiting the PTA website as well as selecting consumer complaints
(https://www.pta.gov.pk/en/consumer-support/complaints/complaints).
You’ll see an “Online Form” to fill out
(https://www.pta.gov.pk/en/consumer-support/complaints/complaints).
PTA Phone Numbers
In Karachi, Lahore, Rawalpindi, Peshawar, Islamabad, Quetta, Multan, and other cities, PTA contact numbers and information for registering a complaint are provided here.
- PTA Headquarters is located in Sector F-5/1, Islamabad, Pakistan. 44000.
- 0800-55055 is the PTA’s toll-free number.
- +92-9225325 is the PTA’s phone number.
PTA online Complaints
The new CMS system created by the Public Telecommunications Authority (PTA) will allow telecom customers to submit complaints about telecom services online and receive quick responses. This system is linked to operators as well as the Telecommunications Authority. Dr. Mohammad Yaseen, Chairman of the PTA, Syed Nasrul Karim Ghaznavi, Member Finance, and Dr. Khawar Siddique Khokhar, Member Technical, were also present at the occasion.
PTA, according to the Minister, is doing an excellent job of addressing consumer concerns and complaints in the telecom industry, as well as assuring the provision of quality services. He said that the implementation of the “Online Complaint Management System” will be a key step toward achieving these goals. “Government is there to offer policy guidelines and instructions,” the Minister stated, “and the organization must provide to the public following those guidelines.
He also addressed with the Secretary of State for Information Technology and the Chairman of the PTA the strategy and scope of launching IT training programs for the country’s educated youth to help them to find work in both domestic and foreign markets.
On this occasion, Chairman PTA informed the Minister of the growth of Pakistan’s telecom sector. PTA, he claimed, has effectively built a vibrant telecom business in Pakistan, which offers cutting-edge telecom, internet, and ICT services. PTA has supported the promotion of local production and raised awareness about it, according to the Chairman. It has launched the Knowledge Rabta Portal to make it easier for website users to learn about Pakistan.
PTA, he said, held Consumer Forums in various cities to get consumer feedback on telecom services. You can block unwanted SMS and calls through the PTA system.
