Online Complaint About WAPDA | LESCO | GEPCO | FESCO | IESCO | MEPCO | PESCO | HESCO | SEPCO | QESCO
WAPDA Online Complaint Registration
WAPDA Complaint Number
WAPDA Helpline Number
WAPDA consumers face different problems related to meter, Billing & Payments. Most of the consumers don’t have the idea where and how to complain about the issue they are facing. There are multiple complaint lodge channels available but consumers first need to understand the proper mechanism of the Complaint Management System mechanism and usage of proper channel for registering the complaint in concerned DISCO first.
Understanding the actual issue and cause of that issue is important before lodging a complaint.
What are the possible problems a consumer can face, for which he wants to lodge a complaint? Here are these possible problems
1. Meter Reading & Billing Problem
2. Non-Billing from many months
3. Excess/Less Reading from the meter
4. Detection Bill
5. Non/Late Delivery of Bill
6. Installments of Bill
7. Wrong Reference Number is written on the bill
8. Segregation of Bill
9. Change of Tariff
10. New Connection
11. Meter Connection Order
12. Dis-connection Order
13. Re-connection Order
14. Extension/Reduction of Load
15. Shifting of Pole
16. Replacement of Service Cable
17. Shifting of Meter
18. Low Voltage
19. Sag Loose
20. Correction of Address
21. Correction of Name
22. Power Failure
23. Others
24. Fluctuation of voltage due to incorrect cable
25. Wrong Tariff
26. Defective Meter
27. Fatal Accident
28. Unknown
What are Channels for Lodging Complaints?
If you face any interruption in the electric supply or in any equipment then here are the complaint registration channels. But keep in mind that make it your top priority to lodge your complaint in the most relevant and concerned authority. For example, if you are an IESCO consumer then the first register your complaint using CCMS of the Ministry of Power or Complaint Service of IESCO itself. If in spite of complaint registration, there is no positive feedback from concerned authorities then follow complaint registration alternative channel that has higher authority than that DISCO like MOWP, NEPRA, Pakistan Citizen Portal, or Wafaqi Muhtasib Complaints Management System.
Customer Complaint Management System (CCMS)
http://roshanpakistan.pk/ccms/ is the online complaint management system where you can register your complaint through a web portal. CCMS adopts a Complaint Resolution process which logs, investigates, and coordinates with relevant DISCO to resolve any customer dissatisfaction or problems.
Customer Complaint Management System is the initiative of the Ministry of Energy (Power Division) & developed by Power Information Technology Company to facilitate the customers about the issue they are facing.
Online CCMS http://roshanpakistan.pk/ccms/ provides you the facility to
- Register your complaint
- Track your complaint
There are another three channels as part of the Customer Complaint Management System where you can register your complaint.
- Electricity Complaint Call Center: Call 118 to register your complaint with detail as it is the centralized Contact Centre which is established in WAPDA Head Office Lahore in 2019.
- You can also send an SMS with detail of the complaint at 8118
- Email the detail of the complaint at [email protected]
Note: All the above 3 complaint registration channels are mentioned on the consumer electricity bill.
Steps of complaint resolution through CCMS
- Team receives your complaint and acknowledges it.
- Your registered complaint after the investigation will be forwarded to relevant DISCO which is operating in your area i.e. LESCO, GEPCO, FESCO, IESCO, MEPCO, PESCO, HESCO, SEPCO, QESCO or TESCO.
- Complaint Management System Team & relevant DISCOs both work together to address consumer complaint.
- CCMS team will keep you informed about the status of resolution of consumer complaint
Ministry of Water & Power Development Authority
MOWP is another effective medium where you can submit your complaints because all Electricity Distribution companies are responsible to answer the ministry.
Consumer can submit the form of complaint here on this link http://www.mowp.gov.pk/frmDetails.aspx. Provide your personal information detail & nature of complaint along with the Distribution Company working in your location.
You can also find updated contact numbers in Ministry of Water & Power Development Authority regarding the complaints. Official website of Ministry of Water & Power Development Authority is http://www.mowp.gov.pk, go in contact section of the website to find the PTCL numbers for calling the relevant person to lodge your complaint.
PTCL Complaint Numbers in MOWP
051 9204430
051 9206834
051 9103888
NEPRA Complaint Cell
NEPRA is also an option to complain about electricity problems faced by consumers but make it sure that first lodge your complaint with concerned DISCO first. If that DISCO did not solved your problem yet then follow this channel to lodge complaint about prolonged pending case.
PTCL Complaint Number 051 2013200
Online complaint registration link on NEPRA Website
https://nepra.org.pk/CAD-Database/CMS-CAD/cregister.php
Online Complaint System | Customer Service Facility in Concerned DISCO
Some of the DISCOs have their own online complaint management systems but now all are effective, it depends on the professional attitude of the relevant officer and his inclination towards solving consumers’ problems. You may contact on their official complaint management portal as well.
LESCO Complaint Management System
LESCO is handling online complaints through http://www.lesco.gov.pk/3000076.
LESCO Complaint Cell Numbers
03200520222
03200520333
03200520444
03200520888
GEPCO Online Complaint
http://www.gepco.com.pk/Complaint.aspx
GEPCO Compliant Cell Numbers
055 9200504
055 9200516
055 9200592
PESCO Complaint
http://www.pesco.gov.pk/loding_complaints.asp
IESCO Online Complaint
https://iesco.com.pk/index.php/ce-complaint-a-monitoring-cell
MEPCO Online Complaint
Contact numbers are given on this page http://www.mepco.com.pk/customer-care & registration form of complaint for MEPCO is MEPCO Complaint Registration Portal
HESCO Online Complaint
QESCO Online Complaint
QESCO Complaint Registeration Poratl
Wafaqi Muhtasib Complaints Management System
Wafaqi Muhtasib carry out independent investigation into registered complaints against any federal agencies and departments.
Consumers can also user Wafaqi Muhtasib Complaint Management system. here & http://mohtasib.gov.pk/index.php?section=functions&page=comp_online are the official links for registering complaints in Wafaqi Muhtasib.
Check the list of focal persons assigned to the Distribution Company working in your area. You can register your complaint to that focal person. List of focal person is available on this link http://www.mohtasib.gov.pk/images/pdfs/focal_persons_pk_5_11_2019.pdf in pdf form.
Pakistan Citizen Portal
Pakistan Citizen Portal is a government owned mobile application which provides access to lodge every type of complaint, related to any organization. It helps public to connect with the departments and organizations across Pakistan.
Complaints are monitored here with the passage of time.
Any compliant related to WAPDA can be registered here as well; Pakistan citizen portal will forward the consumer request to relevant WAPDA office nearby.
Install the android app or iOS App if you don’t have in your mobile then register the complaint.
Hopefully you have found this article useful. Comments and Suggestions will be highly appreciated. Thanks.
