-
K-Electric Complaint Numbers
-
Emergency Complaints
-
Technical Fault Complaint Lodging
-
Bill Complaint Registration
-
K-Electric SMS Complaint
-
K-Electric Kunda Complaint
-
Theft Report
Complaint registration of electricity is simple, read the article in detail to understand the different ways of lodging complaints. But before that, you need to understand what are the different issues and problems of which consumers want resolution by contacting the K-Electric local representatives. Consumers even face problems while contacting the local management or technical person to convey their problems. We will also give you the information about the other ways when local representatives are not responding to your complaints, overlooking or underestimating the issue.
The article will give you complete information about the procedure of & Different Ways to ledge [Register] the electricity complaint of K-Electric.
Following are the types of technical faults, bill-related issues, payment issues or other types of problems get the idea about what type of issue you are facing & lodge the complaint accordingly.
- Broken wire
- Sparking
- Problems related to Meter Reading
- Issues of Billing
- Non-Billing, it’s since many months you did not receive bill
- Excessive or Less Reading from the meter
- Detection Bill, there may be many reasons of it, But it may be due to your fault or maybe intentionally or mistakenly from the K-Electric
- Non/Late Delivery of Bill
- The problem of Installments of Bill
- The wrong Reference Number is written on the bill & you want to have this issue resolved
- Replacement of Service Cable
- Shifting of Meter Needed
- Low Voltage Issue
- Correction of Address on the bill
- Correction of Name on the bill
- Power breakdown
- Fluctuation of voltage due to damaged cable or other reason
- Wrong Tariff
- Defective Meter Complaint
- Fatal Accident Report
K Electric helpline Number | Contact Number
There are two contact numbers available for the customer support at the head office level of k-electric for the lodge of electricity complaint
- 118
- (021) 99000
How do I complain to K-Electric?
118 or 021 99000 generally deals with
- Emergency complaints
- load shedding Complaint
- General inquiries about the K-Electric & electricity
- Technical issues complaints
- Billing complaints
- New connection inquiries & complaints
Important Read: Download KE Duplicate Bill | K Electric Bill 2021 | Online Bill | Electricity Bill
118 is the helpline number of Karachi Electric, K-Electric Response Center is established to provide 24/7 complaint registration services to electricity consumers. So contact at this contact number to lodge your complaint immediately. Response Center Representative will ask the reference number, location of your area where the problem has occurred. You can find the reference number from your electricity bill. Keep that bill in front of you when giving a call on 118. Brief the detail of the issue or fault to that representative.
How do I complain about load shedding in K-Electric?
When faced with load shedding especially excessive one, then immediately contact the Line Man, Line Superintendent of your area. It is better to have their contact number saved on your phone, instead of starting to find their contact number at an emergency time. Official Contact numbers are also given on the electricity bills, you may get from there.
If the local technical team is not responding then you give a call on the K-Electric Response Center at 118, they will forward your complaint from the head office level to the down level i.e. the local management level. This is the forum where your complaint is officially got registered & your feedback is also taken if the issue is resolved or not.
Detail of contact is given at https://www.ke.com.pk/contact-us/
visit the page and find the latest updates
Other Channels for lodging complaints
If you are not satisfied with the KE Electric response or are disappointed then you may find one of the following ways more effective for the lodge of the complaint. But keep in mind try to understand which platform you have to use for filing your complaint based on your grievances.
Wafaqi Muhtasib Complaints Management System
Wafaqi Muhtasib carries out an independent investigation into the registered complaints against any federal agencies and departments including K Electric. Their investigation is more powerful if they find any major issue they penalize the department and help resolve your issue from the KE.
Consumers can also use the Wafaqi Muhtasib Complaint Management system.
The link is given here, which is the official link for registering complaints in Wafaqi Muhtasib.
You can register your complaint to the focal person of KE Electric at Wafaqi Muhtasib. The list of focal persons is available on this link Download in pdf form.
Pakistan Citizen Portal
Pakistan Citizen Portal is a government-owned mobile app portal that provides access to lodge every type of complaint, related to any organization including electricity issues.
Complaints registered on this portal are monitored here with the passage of time and feedback is also asked from the complainant.
Any complaint related to K Electric can be registered here as well; the Pakistan citizen portal will forward the consumer complaint to the relevant KE office nearby.
Hopefully, you have found this article useful. Comments and Suggestions will be highly appreciated. Thanks.
